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PURCHASE ORDERS are accepted from
schools, churches and government agencies with 30 day
payment terms. We will consider accepting a
Purchase Order from established companies with an
agreement that 50% of the charges will be paid at the
time of order, and the other 50% paid when the product
is delivered. Please contact us for more information
customer
service.
Free
Shipping Options
for Small Packages
Packages Under 100
lbs: Will ship UPS for Free.
Free
Shipping Options
for Large Models
Dock
to Dock:
If you have a business dock, please choose this
option when you enter the shopping cart.
Lift
Gate: If
you need your product lowered to the ground, please
select the "lift gate" option when you enter the shopping
cart. You will receive a call ahead of time from
the freight company to arrange a delivery time.
Then when they arrive, they will lower your
product to
the ground near your home or office. They will not
bring your product indoors.
Indoor Delivery at Extra Cost
White
Glove (indoor):
Sentry Only. White Glove delivery includes having
the product brought in and placed where you want
and then the packaging is taken away. The delivery
people will not help set up the safe. There are
limitations...there can only be 2 flights of
stairs, and the flights cannot be more than 10
steps. If there is anything unusual about
your situation such as delicate flooring,
steepness of stairs, narrowness of stairway,
difficult entry into the building, the freight
company may request additional help at an
additional cost to you. If you think your
situation might require an extra person, please
call us so we can clarify.
Delivery
Time
We have warehouses throughout the
United States. We send your order immediately to
the warehouse nearest you. On products under
100lbs, warehouses ship the
same day of your order or if it is a weekend,
the next business day. They ship UPS ground
which takes 3-5 business days.
EXCEPTIONS:
Sentry takes 10 business days
to ship. With UPS shipping, expect another 3-5
days to receive your package. On orders over 100 lbs, allow 7-14 days
for delivery by freight truck. Many
PermaVault products are custom made once
your order is received. Depending on the
product and the quantity, the delivery time
will vary. Please
email
customer
service if
you want to know the delivery time for a
PermaVault product.
Return
Policy
If the merchandise is defective
or damaged, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within the first 7 days of
receipt of the product, If you believe the product is defective, we will
ask the manufacturer to speak to you. If the manufacturer determines the product
is defective, then we will arrange for a full credit or replacement
upon return of the product.
Within the first 7 days of
receipt of the product, if you
refuse your shipment because it was damaged or determine it was damaged
after opening the box, we will issue a full credit
or replacement safe.
Please shop carefully,
returns are not permitted if the merchandise is not
defective. If you cancel your order
before it ships, you will receive a full refund.
We must be informed of
all returns. Please e-mail
customer
service or call 1-716-326-4499 to inform us of your return.
We will issue a Return Authorization Number and give you the address
where you can return the product. No returns will be accepted without
a Return Authorization Number. |
Security Safe Lost Keys and Combinations
