 
PURCHASE
ORDERS are accepted
from schools, churches and
government agencies with 30 day
payment terms. We will
consider accepting a Purchase
Order from established companies
with an agreement that 50% of the
charges will be paid at the time
of order, and the other 50% paid
when the product is delivered.
Please contact us for more
information customer service.
Free Shipping Options
for Small Packages
Packages Under
100 lbs: Will ship UPS
for Free.
Free Shipping
Options
for Large Models
Dock to Dock: If you have a
business dock, please choose this
option when you enter the
shopping cart.
Lift Gate: If you need your
product lowered to the ground,
please select the "lift
gate" option when you enter
the shopping cart. You will
receive a call ahead of time from
the freight company to arrange a
delivery time. Then when they
arrive, they will lower your
product to the ground near your
home or office. They will not
bring your product indoors.
Indoor Delivery
at Extra Cost
White Glove
(indoor): Sentry
Only. White Glove delivery
includes having the product
brought in and placed where you
want and then the packaging is
taken away. The delivery people
will not help set up the safe.
There are limitations...there can
only be 2 flights of stairs, and
the flights cannot be more than
10 steps. If there is
anything unusual about your
situation such as delicate
flooring, steepness of stairs,
narrowness of stairway, difficult
entry into the building, the
freight company may request
additional help at an additional
cost to you. If you think your
situation might require an extra
person, please call us so we can
clarify.
Delivery Time
We
have warehouses throughout the
United States. We send your order
immediately to the warehouse
nearest you. On products under
100lbs, warehouses ship the same
day of your order or if it is a
weekend, the next business day.
They ship UPS ground which takes
3-5 business days.
EXCEPTIONS:
Sentry takes 10 business days to
ship. With UPS shipping, expect
another 3-5 days to receive your
package. On orders over 100 lbs,
allow 7-14 days for delivery by
freight truck. Many PermaVault
products are custom made once
your order is received. Depending
on the product and the quantity,
the delivery time will vary.
Please email customer serviceif you
want to know the delivery time
for a PermaVault product.
Return Policy
If the
merchandise is defective
or damaged, you must
contact us within seven days of
your receipt of your product. If
you determine your product is defective
or damaged later than
seven days of receipt of product,
it is a warranty issue and you
must contact the manufacturer.
Within the first
7 days of receipt of the product,
If you believe the product is defective,
we will ask the manufacturer to
speak to you. If the manufacturer
determines the product is
defective, then we will arrange
for a full credit or replacement
upon return of the product.
Within the first
7 days of receipt of the product,
if you refuse your shipment
because it was damaged or
determine it was damaged after
opening the box, we will issue a
full credit or replacement safe.
Please shop
carefully, returns are not
permitted if the merchandise is not
defective.
If you cancel
your order before it ships, there
is a $25 cancellation fee to
cover our credit card processing
cost.
We must be
informed of all returns. Please
e-mail customer service to
inform us of your return. We will
issue a Return Authorization
Number and give you the address
where you can return the product.
No returns will be
accepted without a Return
Authorization Number.
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